Customer Support

Shipping and Delivery
Domestic Shipping
Clothing, accessories and shoes

We offer Australia Post standard shipping for a flat rate of $10. We offer free shipping on domestic order's over $250.

Homeware

Shipping charges for homeware orders are dependent on the weight and size of the package, along with the delivery postcode. Standard shipping is available by entering your delivery postcode in your shopping bag, you will be able to view the estimated shipping charge prior to checkout.

Dispatch and delivery times

Orders are sourced and dispatched nationwide. We aim to dispatch orders within 2-5 business days after purchase. Some items are of limited stock and may take up to 10 business days to source. Customers will be notified of any dispatch delays.

Please note that during SALE periods orders may take an extra 3-4 days to dispatch on top of normal dispatch times.


All domestic orders are dispatched via Australia Standard Parcel Post. Please note shipping times are additional to the dispatch time stated. Australia Parcel Post endeavor to deliver items within 3-10 business days. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas. *Please refer to the Australia Post website for further information regarding delivery times.


International Shipping

FREE INTERNATIONAL SHIPPING for the month of August 2017


For New Zealand orders we charge a flat rate of $15.


For ALL other countries we charge a flat rate of $25.


Please note, we do not ship to ALL countries and highly recommend using a business address for delivery. If your country is NOT included in the "estimate shipping and tax" drop down, then we DONT ship there.


International orders are sourced and dispatched nationwide using Aus Post Express Courier International. We aim to dispatch orders within 2-5 business days after purchase. Some items are of limited stock and may take up to 10 business days to source.


Duties & Taxes

There is no GST charged on international orders.


We maintain price parity between local and offshore customers.


There are additional charges for handling of international orders.


All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Factory X Pty. Ltd. does not offer any assistance in this process.


Order Tracking

To track your orders please login to your account or check your shipping email and visit the website of the corresponding courier below.

Australia Post Shipped with AustPost
International - Australia Post Express Courier International

Delivery Address

Gorman Online recommends customers provide a secure delivery address, for example your place of employment. Gorman Online is not responsible for lost/stolen parcels.

Returns and Exchanges
Click here for our Returns and Exchanges policy.

Payment & Currency
Payment Methods

We accept the following payment methods:

- Credit and debit cards including Visa, MasterCard and American Express

- Paypal

- Afterpay

Currency

- All prices shown throughout the Gorman Online site are in Australian dollars.


afterpay

Introducing Afterpay – Shop now. Wear now. Pay later. Interest-free!*

Afterpay offers interest-free payment plans for your purchases, so you can buy and receive what you want today and pay it off in four equal instalments fortnightly.


To make a purchase using Afterpay you will need:

- A debit or credit card

- To be over 18 years of age

- An Australian residential address

To use the service:

- Add items to your shopping bag and checkout as normal

- Select Afterpay as your payment method – you will be redirected to Afterpay

- Register or login to your Afterpay account and confirm payment

Important information:

- Afterpay is an interest free payment plan option

- The funds for the first payment must be available on your nominated card at the time of checkout

- For first time Afterpay customers online, or customers yet to complete a full payment cycle with using afterpay, the first payment will be taken at the time of transaction with the remaining three payments deducted each fortnight over the remaining 6 weeks. For all future payments after the first completed purchase, the initial payment will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring

- If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge. Please click here for our Returns and Exchanges policy.

- No exchanges can be made on Afterpay purchases

- When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

*If a payment is due from you but not received by Afterpay in accordance with the payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid.

For more information about Afterpay terms and conditions, visit the Afterpay website.

Privacy & Security
gorman online recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for gorman is for the sole purpose and use of gorman.

Colours & Sizes
Please note that colours may vary slightly from those displayed by your monitor.

If you need help establishing what size you are at gorman please refer to our sizing chart.

Pre-Order Items
These are items that have not arrived at our warehouse, but are on the way and are available for you to purchase now.
We will post the item(s) to you as soon as it arrives and when possible, we will advise you of the estimated delivery date.

Sold Out Items
We make every effort to keep sufficient stock of items shown on our website. Occasionally, we do sell out of products before the site can be updated. If this should happen, you will receive an email indicating that a particular item you ordered is out of stock. Any changes will be reflected on your invoice

If a specific size or colour is not listed it is currently out of stock or sold out.

Product Care
Gorman uses only the highest quality fabrics. However, due to their delicate nature, garment care instructions must be followed. Garments particularly intricate or delicate, may have special dry-cleaning requirements. We recommend you use only a trusted and reputable dry-cleaner.

Please note beads and sequins may also be lost or damaged if worn in conditions where continual rubbing occurs. Treat your gorman pieces with care and love!

Footwear

We recommend spraying footwear with the appropriate protector before wear.

Don’t forget to check the top pieces on your heels regularly. They should not be allowed to wear down and should be replaced regularly.

Careers
If you are interested in joining the gorman team click here to see positions available.

Or email your CV recruitment@gormanshop.com.au with your state in the subject title.

Contact Us
Gorman Head Office

61 Church St, Abbotsford, 3067, VIC
(03) 9429 0000


Gorman Online

61 Church St, Abbotsford, 3067, VIC
(03) 8420 0336


Our contact hours are:
Mon-Friday 9 - 8pm
Saturday 9 - 5pm, Sunday 9 - 5pm


We welcome any feedback or enquires that you may have. Please feel free to get in touch support@gormanshop.com.au with us.

Birthday Discount Vouchers Terms and Conditions
  • Birthday Discount vouchers will only be issued if the customer has an registered account with Gorman Online. **This is separate to the Gorman mailing list**
  • Vouchers are limited to one per year, one per customer and are valid for one week only. Vouchers are to be used only by the account holder.
  • Vouchers can be used on full price items only, excluding in-store and online gift cards
  • Vouchers are not valid for use in clearance stores or in conjunction with any other offer and can only be redeemed in store with photo ID
  • Birthday Discount vouchers are not valid for use in conjunction with a layby
  • You must be a registered customer to use the voucher, click here to login OR sign-up!


Special Promotion Terms and Conditions
    ’Love is Love’ T-shirt giveaway

    - T-shirts will only be available in Australian Gorman stores from friday august 25th until stocks last

    - they will be distributed on a first come first serve basis to customers over the age of 18 who present a screenshot of their verified enrolment details

    - limited to one per customer, no holds or try-ons permitted

    - not available in outlets or online

    - t-shirts available in size S, M and L


      Buy 2, Get 3rd Free Promotion

      - The item of lowest RRP is considered the FREE item

      - No refunds or exchanges are accepted for the FREE item

      - Full priced items are subject to the returns terms and conditions outlined here