Returns & Exchanges

Returns Policy

In-store purchases can only be exchanged in store. The Gorman Online store is happy to offer customers a return or an exchange for items purchased online. The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 14 days of receiving your product. Please note: we only accept items purchased online and during sale periods, returns may take up to 10 days to process. Proof of online purchase/order number must be filled out on the returns form.

Important: Returns will not be accepted without a completed returns form. Please DO NOT provide any other documents aside from the returns form.

Returns are only accepted via post and not in person.

Returning via Post

The link provided below only applies to domestic customers. Please use your international postal service if you are mailing from abroad.

Please visit and follow the prompts.

Please note: You will need to enter your full 9 digit order number into the order number and return authorisation number fields on the returns page.


Refunds are only available on full priced items and will be processed using the original tender type that the original purchase was made with. Please do not provide credit card details on the returns form. Once you have been refunded, please allow up to 48 business hours for the funds to clear in your account. Please note, refunds are not available on item's purchased during a promotion or from the ''hi bye'' category.

110% Online Credit: If you are returning a full priced item and would like to shop with us again, we offer a 110% online credit valid for three months from issue date. This means you will receive the amount paid plus 10% to use on your next online purchase.

Sale items: Item's purchased during a promotion, marked down items, online credits and gift cards are non-refundable. You will automatically be issued with an online credit valid for three months. Item's purchased from ''hi bye'' category will only be exchanged.

Faulty items: Should you receive a faulty or damaged item, please contact our customer service team on (03) 8420 0336 or via and they will instruct you on how to return the item.

For hygiene and health reasons, we do not accept swimwear, earrings, hosiery, and hair accessories.


If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre order or hold stock. When returning shoes, shoe boxes must be intact.

Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.

In-Store Exchange: The Gorman Online store is happy to exchange online purchases, excluding ''hi bye'' products at any store within 14 business days of receiving your order. A printed copy of the order email is required when making an exchange. Please note that gorman stores can only exchange for items of the equal value or more. Gorman stores are unable to issue refunds or credit notes. These can only be processed by the Gorman Online store.

Shipping and extra charges

You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, and an online credit will be created.

International Returns

The Gorman Online store will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.

As the Gorman Online store is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.

Special Promotion Terms and Conditions

Buy 2, Get 3rd Free Promotion

  • The item of lowest RRP is considered the FREE item
  • No refunds or exchanges are accepted for the FREE item
  • Full priced items are subject to the returns terms and conditions outlined above