Returns & Exchanges
In store Returns Policy
We are not required to provide a refund if you change your mind. However, on sale items we will happily offer you an exchange within 7 days with proof of purchase.
Items sold at regular retail price that are unwashed, unworn and unused in their original condition may be returned within 7 days with proof of purchase for a credit or refund.
For health reasons, there are no returns or exchanges on the purchase of bathers or earrings unless exhibiting a genuine manufacturing fault.
Online Returns Policy
The Gorman store is happy to offer customers a return or an exchange for items purchased online. The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 14 days of receiving your product. Please note: we only accept items purchased online and during sale periods, returns may take up to 10 days to process. Proof of online purchase/order number must be filled out on the returns form.
Important: Returns will not be accepted without a completed returns form. Please DO NOT provide any other documents aside from the returns form.
Returns are only accepted via post and not in person.
Returning via Post
The link provided below only applies to domestic customers. Please use your international postal service if you are mailing from abroad.
Please visit https://returns.auspost.com.au/gorman-returns/ and follow the prompts.
Please note: You will need to enter your full 9 digit order number into the order number and return authorisation number fields on the returns page.
Refunds are only available on full priced items and will be processed using the original tender type that the original purchase was made with. Please do not provide credit card details on the returns form. Once you have been refunded, please allow up to 48 business hours for the funds to clear in your account. Please note, refunds are not available on marked downs item's, item's purchased during a promotion or from the ''hi bye'' category.
110% Online Credit: If you are returning a full priced item and would like to shop with us again, we offer a 110% online credit valid for three months from issue date. This means you will receive the amount paid plus 10% to use on your next online purchase.
Sale items: Item's purchased during a promotion, marked down items, online credits and gift cards are non-refundable. You will automatically be issued with an online credit valid for three months. Item's purchased from the ''hi bye'' category can be returned for an exchange or online credit. No refunds will be issued.
Faulty items: Should you receive a faulty or damaged item, please contact our customer service team on (03) 8420 0336 or via email@example.com and they will instruct you on how to return the item.
For hygiene and health reasons, we do not accept earrings, hosiery, and or hair accessories. Swimwear may be returned if hygiene seals are in tact and item/s are in original condition with tags attached.
If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre order or hold stock. When returning shoes, shoe boxes must be intact.
Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
In-Store Exchange: Gorman Boutiques are happy to exchange online purchases, excluding ''hi bye'' products at any store within 14 business days of receiving your order. A printed copy of the order email is required when making an exchange. Please note that gorman stores can only exchange for items of the equal value or more. Gorman stores are unable to issue refunds or credit notes. These can only be processed by the Gorman online store.
Shipping and extra charges
You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, and an online credit will be created.
The Gorman store will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.
As the Gorman store is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.
Special Promotion Terms and Conditions
Buy 2, Get 3rd Free Promotion
- The item of lowest RRP is considered the FREE item
- No refunds or exchanges are accepted for the FREE item
- Full priced items are subject to the returns terms and conditions outlined above
Christmas gift with purchase
- offer available in store and online, gift processed at checkout
- excludes gift cards and lay-bys
- limited to one gift per purchase
- while stock lasts, for a limited time only
- if a refund/ exchange is issued on an item/s purchased in this promotion, the value of the gift will be deducted from the total
- no refunds or exchanges on the free gift
- the christmas gift offer is not valid in gorman newmarket (new zealand)
- until wednesday 14th december
- the alchemy candle is an in store exclusive gift and cannot be sent with online purchases due to it's fragility